Shipping policy

Shipping Policy

At AutumnCollectiveUS, we are committed to getting your made-to-order items to you as quickly and safely as possible. Please review our shipping guidelines below:

Processing Time
All orders are made to order and require 3–5 business days to process before shipment. Business days do not include weekends or holidays.

Shipping Time
Once shipped, orders typically arrive within 3–5 business days, depending on the shipping carrier and your location. Please note that delivery times may vary slightly during peak seasons, holidays, or due to carrier delays.

Shipping Carriers
We ship via reliable carriers such as USPS, UPS, or FedEx. Tracking information will be provided once your order ships so you can monitor its progress.

Shipping Address
Please double-check that your shipping address is correct at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses.

Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please notify us within 5 business days of the expected delivery date. We will work with you to resolve the issue—either through a replacement or refund, as appropriate.

Contact Us
For any questions or concerns about shipping, feel free to contact us at https://autumncollectiveus.com/pages/contact.